Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are Cloud Nine products suitable for sensitive skin?
Yes, all our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day glow guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.
Do you test your products on animals?
Never. Cloud Nine is proud to be 100% cruelty-free and Leaping Bunny certified. We do not test our finished products or ingredients on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.